Logo

Webinar "The Road to Becoming a Certified Customer Experience Professional (CCXP)"

Date

Tuesday, December 11, 2018

Time

01:00 PM Europe/London

convert to my timezone
This field is required. Double-check the spelling.
This field is required. Double-check the spelling.
This field is required. Double-check the spelling.
This field is required. Double-check the spelling.
This field is required. Double-check the spelling.
This field is required. Double-check the spelling.
Required fields

If you have already registered and can't locate your "registration confirmation email" click here

The e-mail address is incorrect. Please double-check your e-mail address and make it look like this john@clickmeeting.com

A confirmation email with logging details has been sent to the provided email.

Presenter

Ian Golding

Ian Golding is a Certified Customer Experience Professional. A highly influential freelance CX consultant, Ian advises leading companies on CX strategy, measurement, improvement and employee advocacy techniques and solutions. Ian has worked across multiple industries including retail, financial services, logistics, telecoms and pharmaceuticals and has deployed CX tools and methodologies all over the world. An internationally renowned speaker and blogger on the subject of CX, Ian was also the first to become a CCXP Authorised Resource & Training Provider.

Agenda

In this webinar, Ian will walk you through the six CCXP competencies – allowing you to understand the level of knowledge you need to possess to achieve the accreditation – as well as a description of the process to become a CCXP.

Ian will also explain the two different ways he delivers knowledge transfer training in public courses or in-house.