Survey responses go a long way in helping organisations
understand their customers, however survey respondents
typically only cover a fraction of your customers, so what about
the 90% who don’t respond?
On this webinar, Medallia’s Brian Andrews will share how
● Leveraging existing information, machine learning, and
predictive analytics to get a complete view of their customer
● Take action to save at-risk customers and deliver delightful
● How the Customer Feedback Management industry plan to further
help clients address non-responders.
Brian will be joined by Telecommunications multinational,
Liberty Global, and their partner Gemseek, to share practical
examples of how they have applied state of the art AI and
machine learning to develop a 360 degree view of the customer
to deliver some astonishing business outcomes.
Register today to join this interactive webinar, if you can’t
attend, register to receive the
recording after the event to watch in your own time.