Logo

Webinar "Predictive Analytics - Taking action on the 90% who DON’T respond"

Date

Thursday, January 31, 2019

Time

03:00 PM Europe/London

convert to my timezone
This field is required. Double-check the spelling.
This field is required. Double-check the spelling.
This field is required. Double-check the spelling.
This field is required. Double-check the spelling.
This field is required. Double-check the spelling.
This field is required. Double-check the spelling.
Required fields

If you have already registered and can't locate your "registration confirmation email" click here

The e-mail address is incorrect. Please double-check your e-mail address and make it look like this john@clickmeeting.com

A confirmation email with logging details has been sent to the provided email.

Presenter

Brian Andrews

Brian is Medallia’s Senior CX Principal having spent the last 20+ years in senior leadership roles in customer experience (CX), product management, and process improvement at HP, Intuit, and Sprint. He is a founding Board of Director of the CX Professionals Association (CXPA) and is a Certified Customer Experience Professional (CCXP).

Agenda

Survey responses go a long way in helping organisations understand their customers, however survey respondents typically only cover a fraction of your customers, so what about the 90% who don’t respond?


On this webinar, Medallia’s Brian Andrews will share how companies are:

● Leveraging existing information, machine learning, and predictive analytics to get a complete view of their customer segments.

● Take action to save at-risk customers and deliver delightful experiences

● How the Customer Feedback Management industry plan to further help clients address non-responders.

Brian will be joined by Telecommunications multinational, Liberty Global, and their partner Gemseek, to share practical examples of how they have applied state of the art AI and machine learning to develop a 360 degree view of the customer to deliver some astonishing business outcomes.


Register today to join this interactive webinar, if you can’t attend, register to receive the

recording after the event to watch in your own time.